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You have a Dynamics CRM organization that contains the following charts:
• A tag chart named Chart1 that displays keywords from case titles
• A funnel chart named Chart2 that displays case resolution times
• A line chart named Chart3 that displays priorities
• A doughnut chart named Chart4 that displays the number of cases by priority
You need to identify which charts can be added to a personal dashboard.
What are two possible charts that you can add? Each correct answer presents a complete solution.
You have a queue that contains 100 items.
You need to delete the queue.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.
A. Reassign the items in the queue, and then delete the queue.
B. Cancel the items in the queue, and then delete the queue.
C. Set the queue type to Public deactivate the queue, and then delete the queue.
D. Set the queue type to Private, deactivate the queue, and then delete the queue.
Answer: B, C
Your Dynamics CRM organization uses the interactive service hub. You need to identify which security role must be assigned to you before you can create a new interactive dashboard. What are two possible security roles that will achieve the goal?
Each correct answer presents a complete solution.
A. Activity Feeds
B. System Administrator
C. System Customizer
D. Customer Service Manager
Your company has a Dynamics CRM organization that uses a FieldOne solution. A customer calls your company’s Help Desk to report a failed device. You schedule a technician to resolve the issue. You need to identify which notification methods can be used to notify the technician. What are two possible notification methods? Each correct answer presents a complete solution.
A. an automated phone call
B. an email message
C. Windows 10 toast
D. a text message
E. a web browser pop-up