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MB2-717 | You are a sales manager who has a large sates…

Question: 3

You are a sales manager who has a large sates team. You want to track when you lose sales to your competitors. Which activity allows you to track your competitors in relationship to a lost opportunity?

A. Resolution activities
B. Phone activities
C. Task activities
D. Email activities

Answer: B

MB2-717 | You are a sales professional for an insurance…

Question: 2

You are a sales professional for an insurance company.
You have been working with a potential customer who was identified in Microsoft Dynamics 365 as
an Opportunity. That customer has just signed a coverage agreement.
How should you now modify the status of the designated Opportunity record?

A. close the opportunity as Lost
B. delete the opportunity record, and create a customer record
C. close the opportunity as Won
D. delete the opportunity record, and create a contact record

Answer: B

MB2-717 | You have received an email from a person you met…

Question: 1

You have received an email from a person you met at a conference you recently attended. The email mentions that their organization might be interested in the services provided by your organization. You need to create a record for this person in Microsoft Dynamics 365 to be later set to the qualified status by your organization. Which record type can be used to accomplish this goal?

A. Account
B. Opportunity
C. Lead
D. Contact

Answer: B