70-333 Question 8

Fabrikam has recently deployed Skype for Business Server for all modalities including Enterprise Voice which they manage from central location in Sydney. A recent change in their work from home policies requires users to work from their homes at least 3 days a week. Fabrikam’s IT help desk has 10 members in their tier 1 TeleHelp group dedicated to receive incoming support calls of the internal employees. Fabrikam wants to deploy a Skype for Business solution for the TeleHelp group with minimum administrative effort.
TeleHelp group members want to get a notification of all the incoming calls to any member of the TeleHelp group. Each member should be able to answer the call as per their availability. You need to deploy Skype for Business solution for TeleHelp group. What two actions should you perform? Each correct answer presents part of the solution.

A. Configure Group Call Pickup for TeleHelp group.
B. For every TeleHelp group member configure Forward My Calls to Team-Call Group consisting of all 10 members.
C. For every TeleHelp group member configure Forward My Calls to My Delegates and add each member as a delegate to each other.
D. For every TeleHelp group member configure Simultaneously Ring to My Delegates and add each member as a delegate to each other.
E. Configure a response group and add TeleHelp group members as formal agents.
F. Configure a response group and add TeleHelp group members as informal agents.

Answer: A,D



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